• The Heating Company

0800 Heating (432 846)

The Heating Company

Shipping & Delivery Policy

How long will it take to get my order?

We offer 2 days nationwide delivery service with the exception of rural delivery addresses and on bulky products. For general item orders received before 2:00pm, Monday to Thursday, our commitment is to dispatch your order that same day. Orders received after 2:00pm from Friday - Sunday will be dispatched the following business day.

Please note: For rural delivery, it can take a little longer and is typically 3-5 days from when we dispatch. In every case we will send you a dispatch email once we have processed your order.

Dispatch & Shipping Times:

  • Overnight delivery is available at extra cost depending on the area you are in except rural area
  • Standard 2 days service for both North & South Island
  • 3-5 Business days rural delivery

Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays.

How much will it cost to send my order?

We aim to get your order to you as fast as possible, at a price that won’t break the bank.  For bulky or oversized products, our shipping charges reflect the true size of the item you are ordering, based on the physical weight and volumetric size of the product. For this reason we have varying rates for different products. Please refer to the shipping cost guide below for an estimate, otherwise all shipping costs will be made clear in the shopping cart.


Shipping Category



Auckland (excl. Rural)

$ 5.00

up to 25 kg

Auckland Rural Area

$ 7.50

up to 25 kg

North Island Overnight

$ 15

up to 5 kg

North Island Rural

$ 20

up to 5 kg

South Island 2 Days Service

$ 25

up to 5 kg

South Island Overnight Service

$ 35

up to 5 kg

*Pricing Subject to change