Warranties

The Heating Company is exceptionally proud of our range of heating and ventilation products. For added assurance, all of our products and installations come with a full range of warranties.

The Heating Company’s Commitment to You

The Heating Company prides itself on providing high-quality products and always support our customers if there is a product fault issue. However, please note that any warranty acceptance in relation to a product that is installed by one of our approved contractors is subject to our installation instructions and warranty policies.

  • Where possible, The Heating Company will endeavour to repair any fault to a factory issue standard and return it to you at no charge.
  • Where repair is not possible or practical, we will replace the product with the same or similar product.
  • If a repair or replacement is not possible due to the product being unavailable, we will exchange it for any of The Heating Company’s products of the same value as your original purchase price.
  • Where none of the above solutions is possible or practical, you may choose to receive a full refund.

Warranty Policy

  • Warranties vary by product as per below.
  • All warranties cover any fault, defect or failure occurring as a result of the manufacturing process.
  • Damage or faults occurring as a result of misuse, accident or wear and tear is not covered by our warranty policy.
  • If the product is still under warranty, the repair will be carried out at our expense, including freight to return the repaired or replacement product.
  • If the product is out of warranty, we are happy to repair the product and charge the cost back to the customer.

Product Installation

  • Installations must comply with the Heating Company’s Terms of Trade, Warranty Policy, and Installation Instructions and Claim process.
  • If The Heating Company accepts responsibility for the failure of a product, the warranty will only cover the cost of the replacement or repair of product and/or immediate floor coverings.
  • The Installing Company must notify the customer of these conditions in the original Installers Quotation/Warranty and the customer is responsible for keeping adequate spare floor coverings.
  • Please note: while some of our products can be installed by knowledgeable DIYers, some warranties are only valid when products are installed professionally.

Warranty Exclusions

The Heating Company’s warranty policy does not cover:

  • Calls to replace batteries;
  • Call to programme or re-programme thermostats and/or controllers;
  • Calls to correct electrical installation carried out by others;
  • Calls to replace fuses or reset residual current devices or circuit breakers;
  • Damage when the system has been serviced by anyone other than The Heating Company or our authorised service agent;
  • Damage caused by others during construction, renovation, etc;
  • Damage caused by unauthorised modifications;
  • Damage caused by accident, neglect, misuse, lightning strike or act of God, or other issues beyond our control;
  • Any damage which arises from the builders, tilers, or any other third party who fails to comply with our site instructions.

Individual Product Warranties

  • Lunos Decentralised Heat Recovery System
    • 5-year warranty
  • Brookvent Centralised Heat Recovery System
    • 5-year warranty
  • Redwood Panel Heaters
    • 5-year warranty
  • Under Tile Heating
    • 10-year warranty or 25-year warranty when installed by recommended The Heating Company installers
  • Thermostats and Controllers
    • 2-year warranty
  • In-Concrete Heating
    • 10-year warranty
  • Heated Towel Rails
    • 2-year warranty on 201SS
  • Mirror Demisters
    • 5-year warranty
  • Radiance Ceiling Panels
    • 5-year warranty
For more information about our warranties, contact the team today.

Register Your Warranty